In general, personal information is all information about a person that identifies or makes them identifiable, such as: name, address, email, identity document, telephone number, nationality, marital status, among others.

1. Personal information that you voluntarily provide to us: We may collect, store and process your personal information if you voluntarily provide it to us in any of the following ways: By contacting us by phone or in person. Fill out questionnaires, surveys or forms on our website or in physical format. By sending us a letter, email or social media interactions. Create a virtual online account with us and manage your preferences. If you subscribe to receive any of our services (for example, a newsletter, a blog or following us on social networks). Agree to receive general marketing or advertising information from us. If you request promotional information or enroll in promotional or gift cards for our services; if you participate in a survey, contest or raffle about our services or request/subscribe to our newsletter, bulletin or similar. If you provide content (for example, to display it on our blog, website or our social networks). The types of information that we can obtain are: Your names and surnames, age, sex, nationality, residence, address, telephone number (landline or mobile) and email address. Contact information in case of emergency, medical information for the trip (if necessary), details of the medical or travel insurance contracted, information about ISIC (if applicable). Food preferences, travel evaluations, travel preferences, food and accommodation. Data from a national identity card, passport or visa, payment details, travel history and travel companion information. Purchase or delivery of products or services. Dates of your trip with us, payments and associated expenses.
2. Information we receive about you from third parties: Information we receive about you from third parties through whom you have booked your travel aircraft. Information we receive about you from other members of Pukio Travel Peru (which may be related to travel dates, payments made, special requests, and other information related to your personal preferences). Comments and opinions about our brands and services.
3. “Sensible” personal information: Pukio Travel Peru does not collect information that, by its very nature, is especially sensitive (biometric, genetic data or data that reveals your racial or ethnic origin; your political opinions; your religion or other beliefs; your orientation or preferences information about their health, criminal record, union membership, affiliations or movements in favor of certain causes, among others) except that they offer it voluntarily. We may use certain sensitive personal information where you have given your explicit consent to do so, in order to better serve you by meeting your needs. We will only share the aforementioned information with other members of Pukio Travel Peru or with our external service providers who will act as data processors (excursion providers, restaurants and transportation providers of different types) necessary to provide you with the services you have requested. We will not share or use such information for any other purpose. Among others, some sensitive personal data that we may collect and process are: Illnesses (physical or mental). disabilities Mobility requirements. Allergies to food or medications. Dietary requirements which may imply or suggest your religion, health or other sensitive personal information.
4. Personal Information We Collect Automatically: When you visit our website, we may also collect certain data using “cookies” and other automated means; Said data could be IP address of origin, domain name, geographic location, language preferences, among others. A “Cookie” is a small data file that the website can send to the browser for storage on the computer so that we can recognize it when we visit it again. If you have registered on the website, cookies will provide us and our service providers with information that we can use to customize our site according to your preferences. Most web browsers allow you to modify the settings to notify you when you receive a cookie or to reject all cookies. If you choose not to accept cookies from our website, you may not be able to take full advantage of all features. There are third-party providers that display Pukio Travel Peru ads on the Internet, which use cookies to serve ads based on a user’s previous visits to our website. When Pukio Travel Peru obtains personal data from third parties, it will sign a contract with said data provider in which the third party certifies that it has the consent of the data owner, as well as the purpose for which they were collected and the possibility of being transferred. to Pukio Travel Peru, unless there is a specific regulation that is not mandatory in the terms described above.

Pukio Travel Peru as a provider of travel services and tourist services may collect, use or disclose your personal information directly through the providers with whom they worked, to provide you with our travel services and other tourist services with the highest possible quality. Your personal information allows us, in general, to provide you with information regarding your trip, to make reservations for air, land or rail transportation services; as well as accommodation, food, entrance to archaeological sites, or protected natural areas, processing payments and providing similar services that are necessary to be able to provide our tourist services with the characteristics and details that you have contracted. In this sense, Pukio Travel Peru uses and processes your personal data to: Offer and provide you with information and services that you request or that we consider may be of interest to you; We may also provide you with information about our partners’ services (provided you have given us your consent, if applicable). Let us better understand your needs and expectations as a client and determine the suitability of our services. Make reservations, payments and other administrative procedures related to your trip and the tourist services that we offer. Work with third-party service providers or designated data processors to perform functions and services on our behalf. They may be third-party providers of components of any vacation packages, excursions, transfers, activities or experiences organized or arranged by us for you. Provide security and protection to our clients by providing them with continuous service and assistance, including the resolution of problems with the services they requested from Pukio Travel Peru. Improve our services and create relevant content for our customers and make sure they are of interest to you. Improve our website and our social media content to present content in the most effective way for you. Take a look and help us understand the general trends and patterns in our industry. Collect anonymous and aggregate statistics to understand how users use our websites and thus improve the structure and content of those sites. Perform internal administration and accounting tasks of our company. Administrator of the general data record. Meets regulatory requirements. Avoid and protect against fraud, claims, and other liabilities, as well as to meet or enforce legal requirements, industry standards, and our policies and terms. We only use it when necessary to protect, exercise or defend our rights, or when we are required to do so under applicable law.
Provide information to our advisers and insurance companies in the event of a claim, conflict or other situations deemed necessary. We may process your personal information in the following cases, only when you have not obtained your express consent, which you have the right to withdraw at any time: Marketing and profiling objectives that Pukio Travel Peru manages exclusively. In this case, your decision to provide us with your data for such fines is optional and without consequence on your ability to continue with the requested services. Objectives related to your reservation and to provide you with the services you have requested, managed by Pukio Travel Peru. Here your decision to give us your personal information (including sensitive personal information) is voluntary; however, if you do not provide us with such information, you may not be able to fully analyze our services.

• Suppliers: To provide its services in a comprehensive manner, Pukio Travel Peru can count on local and international service providers. In that regard, you should be aware that we may need certain personal information to transfer it to third parties who perform services on our behalf. For example, if you book flights or train travel through Pukio Travel Peru, we will need to provide certain personal information to the railway company to guarantee the reservation of your tickets. By booking services with us, you consent to our collection, use and disclosure of your personal information (and the collection and use of such information by relevant travel and tourism service providers or partners) to administer and deliver the services you have requested. We may also use providers for customer service, payment authorization and processing services, running contests and promotions, advertising on our website, sending physical and virtual communications, obtaining and analyzing information about the sections of our website that you visit, in order to evaluate and improve the customer experience and usefulness, as well as specific information related to visits to our website; reservations and reservation management, marketing, auditing and administration, among other services; in order to provide services with the highest possible quality and thus be able to meet your expectations. We require our service providers to receive information necessary to perform the functions we entrust to them, but we do not authorize them to use or disclose your personal information for their own purposes. Our service providers may maintain and process your personal information in the United States or in other jurisdictions. You can obtain information about policies or from our service providers by writing to our email address below.
• Travel Agents and Agencies: Pukio Travel Peru collects personal information (in the manner described above) from agents and agencies to the extent necessary to book travel and properly pay for such reservation. In the case of agents traveling with Valencia Travel, we may also collect employment information to confirm your suitability for promotions in the tourism sector.

• Jobs: Pukio Travel Peru collects personal information from people who apply for a job position or similar situation in our company, to the extent that they serve to identify the candidate and assess their suitability for the position for which they are applying. Such information may include name, identity documents, knowledge and skill training, contact information, past employment, criminal records, citizenship or residency information, and other information necessary for the screening of prospective employees and staff. Regarding our workers, we use your personal information to be able to comply with the obligations established by labor regulations; as well as manage their development in the company.

• European Residents: Data Transmission Outside of Europe: If you are a resident of the United Kingdom, the European Union or the European Economic Area (“EEA”), we may keep your personal information outside of the EEA; for example, in Canada (a country that the European Commission has recognized as having an adequate level of privacy protection). Similarly, we may transfer your personal information to travel providers and other third parties outside of the EEA; Countries outside of the EEA may not have the same level of privacy legislation as the United Kingdom, Canada and the EEA. We will take appropriate steps to ensure that your privacy rights are protected.

• Sale or corporate reorganization of the company: We may transfer any information we have about you in connection with a merger, spin-off or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Pukio Travel Peru, or as part of a corporate reorganization or other change in control of the business. After said sale, transfer or reorganization, you may contact the entity to which we have transferred the data to ask any questions regarding the processing of the information.

• Compliance with the rules and orders of the authorities: Pukio Travel Peru and our service providers may provide your personal information in compliance with a search warrant or any other legally valid order or instruction to an investigative body in case of breach of contract, violation of law, or as necessary or permitted. by applicable law. In addition, we may disclose personal information when necessary to determine, exercise or defend legal claims or associated claims, to prevent actual or alleged loss or damage to person or property.

Pukio Travel Peru has implemented measures to help protect personal information in our possession or control, against accidental, illegal or unauthorized access, alteration, loss, destruction, disclosure or use. In this sense, we maintain technical, physical and administrative safeguards to protect your personal information against unauthorized access, use, modification and disclosure. Our suppliers and contractors who may have access to your information to provide services on our behalf, will be obliged to maintain the confidentiality of the information and provide adequate security measures, and may not use said information for any other purpose. We cannot guarantee that the collection or transmission of information over the Internet or other publicly accessible communication networks is 100% secure, so we cannot guarantee the security of such information. Our processes for the preservation of personal information have been designed to retain the personal information of our clients for a period no longer than necessary for the purposes established above or to comply with other legal requirements. Your personal information will be anonymized or deleted if your last interaction with Pukio Travel Peru was more than 10 years ago. For your own protection, we recommend that you do not include sensitive personal information, credit card details or similar personal information in any email you send to us or our staff. Our website may link to other websites for your convenience and information, which operate independently of us and may have their own privacy policies, which we encourage you to review. We will not be responsible for the content of the linked website, any use of the website, or the privacy practices of the website.

You have the right to access, update, and rectify inaccuracies in personal information in our possession and control, except for certain exceptions provided by law; You can also revoke your consent for the processing of your personal data, either for all the purposes that you consented to or for any of them. You can exercise this right through our website or by sending us an email or writing to the contact information indicated below. For security, we may take steps to verify your identity before processing your request. To exercise the rights described, send us a communication as follows: To the attention of Alex Medina – general director: amedina@pukiotravelperu.com

In the unlikely event that you wish to make a complaint about our collection, transfer or processing of your personal information, you can do so with the supervisory authority in your country of residence. In addition to the rights described above, if you are a resident of the United Kingdom, the European Union or the EEA, you also have the following rights: To be informed about the period for which we retain personal information or the basis on which we make decisions about how long we retain such information. Request that we delete your personal information, subject to any necessary legal requirements we may have to retain the information. Oppose or restrict the processing of your personal information. However, we may not be able to provide you with some services without processing such information. Receive a copy of your personal information that we maintain in a portable format. File a complaint with a relevant control authority.

Provide information to our advisers and insurance companies in the event of a claim, conflict or other situations deemed necessary. We may process your personal information in the following cases, only when you have not obtained your express consent, which you have the right to withdraw at any time: Marketing and profiling objectives that Pukio Travel Peru manages exclusively. In this case, your decision to provide us with your data for such fines is optional and without consequence on your ability to continue with the requested services. Objectives related to your reservation and to provide you with the services you have requested, managed by Pukio Travel Peru. Here your decision to give us your personal information (including sensitive personal information) is voluntary; however, if you do not provide us with such information, you may not be able to fully analyze our services.

1. Suppliers: To provide its services in a comprehensive manner, Pukio Travel Peru can count on local and international service providers. In that regard, you should be aware that we may need certain personal information to transfer it to third parties who perform services on our behalf. For example, if you book flights or train travel through Pukio Travel Peru, we will need to provide certain personal information to the railway company to guarantee the reservation of your tickets. By booking services with us, you consent to our collection, use and disclosure of your personal information (and the collection and use of such information by relevant travel and tourism service providers or partners) to administer and deliver the services you have requested. We may also use providers for customer service, payment authorization and processing services, running contests and promotions, advertising on our website, sending physical and virtual communications, obtaining and analyzing information about the sections of our website that you visit, in order to evaluate and improve the customer experience and usefulness, as well as specific information related to visits to our website; reservations and reservation management, marketing, auditing and administration, among other services; in order to provide services with the highest possible quality and thus be able to meet your expectations. We require our service providers to receive information necessary to perform the functions we entrust to them, but we do not authorize them to use or disclose your personal information for their own purposes. Our service providers may maintain and process your personal information in the United States or in other jurisdictions. You can obtain information about policies or from our service providers by writing to our email address below.